TecHub Help Desk Ticketing System
Team
- E/19/028, Atugedara A.N.I., email
- E/19/167, Jayawardena H.D.N.S., email
- E/19/310, Ranage R.D.P.R., email
- E/19/431, Wickramaarachchi I.W.A.P.D.,email
Table of Contents
Introduction
IT Center is planning to open a hardware laboratory, along with a repair centre for computers and laptops of staff and students. We have to implement a help desk ticketing system for this repair centre.
- Communication between customer and technical officers
- User satisfaction
- Automation and workflow
- Keeping track of customer issues
Functionalities
Besides the given users, there’s also a director in the system. The director can approve or reject invoices and has full admin privileges.
Solution Architecture
